Converge ICT Solutions Inc., the leading fiber broadband provider in the Philippines, recently hosted Ookla® President and CEO Stephen Bye at its headquarters. The visit served as an opportunity for Converge to showcase its superior and multi-awarded network.
Converge co-founders Dennis and Grace Uy presented their latest network advancements, including the deployment of AI technology through their Network Intelligence Automation Platform (NIAP). This technology has resulted in significantly improved network metrics and regional recognition.
Converge is committed to providing its customers with the fastest and most responsive network possible. This is reflected in their recent “Boost Mode” campaign, which offers a free speed boost to their entry-level plan until June 30, 2024.
Customer service is another key factor in Converge’s success. The company has been logging improvements in answer call rates and average handle times, and plans to further enhance customer care with AI-powered tools.
